Returns and Refunds

You can return products purchased on bonu.it within 14 days of the day you received your order, without having to give a reason. If your order arrived in more than one shipment, the 14 days start from the delivery of the last product.

The right of withdrawal applies to consumers, that is, to those who buy for purposes outside their trade or profession.

We sell food and drink, and for some of these items the law excludes the right of withdrawal:

• Products that have been opened or whose seal is broken. Once the packaging has been opened, for reasons of hygiene and food safety we can no longer put them back on sale.
• Fresh or perishable products, such as fresh cheeses and all perishable items.
• Products damaged after delivery through handling other than what is necessary to establish their nature and characteristics.

Wines, spirits and packaged products can be returned, provided the bottle or the packaging is intact and the seal unbroken.

1. Write to us at info@bonu.it within 14 days of delivery, stating your order number and the products you wish to return. You can also call +39 070 306453, Monday to Saturday, 9.30am–1.30pm and 4.30pm–8.30pm.
2. We confirm your request and send you the shipping instructions.
3. Send the products back within 14 days of your notice.

No form is required: a clear statement of your intention to withdraw is enough.

Pack the products so that they arrive undamaged — if you can, reuse the original packaging — and send them to:

Bonu Group srl
Viale Diaz 162
09126 Cagliari (CA), Italy

The cost of returning the products is at your expense. The exception is products that are faulty, damaged in transit or different from what you ordered: in that case the return costs you nothing.

We refund you within 14 days of receiving your notice of withdrawal, using the same payment method you used for the order. We charge you no fee.

The refund also covers the delivery costs you paid when ordering, up to the cost of standard shipping. If you chose a faster or more expensive delivery, we refund the amount corresponding to standard shipping.

We may withhold the refund until we have received the products back, or until you provide evidence that you have sent them.

Write to us straight away at info@bonu.it, attaching a photo of the product and of the packaging if you can. We will replace the product or refund you, as you prefer, at no cost to you, return shipping included.

If the parcel arrives visibly damaged, accept it with a written reservation on the courier's delivery note and let us know: it helps us claim compensation from the carrier.

Bonu Group srl — Viale Diaz 162, 09126 Cagliari (CA), Italy

info@bonu.it · +39 070 306453 · Monday–Saturday 9.30am–1.30pm / 4.30pm–8.30pm